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Tanis

Return Policy

Return Eligibility

Items purchased through our online store may be returned within 30 days of delivery. Products must be in original condition (unopened, free of damage, and including all original parts).

How to Start a Return (RMA Required)

Email [email protected] to request a Return Merchandise Authorization (RMA). Please include your order number and item(s) you’d like to return. Returns must have an RMA number prior to return.

Where to Send Returns

Via UPS/FedEx/DHL:
Hartzell Preheat (Tanis/Reiff)
5465 OH-185
Piqua, OH 45356

Via USPS:
Hartzell Preheat
1 Propeller Pl
Piqua, OH 45356

Shipping & Fees

  • Customers are responsible for return shipping.
  • Original shipping charges are non-refundable.
  • A 20% restocking fee applies to all returns.

Refund Timing

Refunds may require additional processing time. We will process them as promptly as possible and appreciate your understanding.

Defective or Damaged Items

To initiate a warranty claim, email [email protected]. We’ll provide next steps and required documentation.

Questions?

We’re here to help. Contact [email protected].

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